Quality Compliance
Access Services

Quality & Compliance Case Study

Module: Incident Management

Provider Name: Access Services
Annual Revenue:
$45M
Programs: IDD, Behavioral Health, Children & Family, Housing & Homeless Solution
Module: Incident Management

Balanced Scorecard
Access Services

Quality & Compliance Case Study

Module: Incident Management

Provider Name: Access Services
Annual Revenue:
$45M
Programs: IDD, Behavioral Health, Children & Family, Housing & Homeless Solution
Module: Incident Management

Quality Compliance

Saved 20-30 Hours

Eliminated Manual Reporting Efforts

Improved Data-Driven Decision Making

Balanced Scorecard Results

Problems

  • Time-consuming
  • Manual efforts
  • Skewed data
  • Little time left for analysis
  • Target analysis very difficult
  • Program leaders could not easily understand data (number of incidents, categories, frequency, corrective actions and compliance)

Solutions

  • Fully automated reporting
  • Now working “WITH” the data not “ON” the data
  • Visibility into trends/concerns
  • Digestible and efficient reporting
  • Saved 20-30 hours per quarter
  • Maintain compliance
  • Ensure quality

“Through the use of the BI modules we’re now more empowered to transform data into action creating opportunities for improved agility, efficiency and decision making while also mitigating risk and optimizing performance.”

Janice Knowlton, RN

Vice President, Autism & Intellectual Disability Services

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Single Source of Truth for Reporting
Eliminated Risk of Manual Errors
Faster Access to Data Insights