Quality Compliance
incompass human services logo

Quality & Compliance Case Study

Module: Incident Management

Provider Name: Incompass Human Services
Annual Revenue:
$37M
Programs: IDD (Residential, Day Habilitation, Community-Based, and Shared Living)

Balanced Scorecard
incompass human services logo

Quality & Compliance Case Study

Module: Incident Management

Provider Name: Incompass Human Services
Annual Revenue:
$37M
Programs: IDD (Residential, Day Habilitation, Community-Based, and Shared Living)

Quality Compliance

Eliminated Hours of Manual Reporting and Frustration

Enabled Instant Access to Accurate, Regulation-Compliant Incident Reports

Strengthened Data Governance and Decision-Making Power

Balanced Scorecard Results

Before

  • Heavy reliance on manual data extraction
  • Time-consuming processes with potential for human error
  • Little time for mission-driven work
  • Difficulty creating effective reports
  • Difficult to produce state-required reports on time
  • Reports lacked insights needed to make care decisions for individuals

After

  • Significantly streamlined and largely automated the reporting process
  • Instant access to accurate, regulation-compliant reports
  • Easily determine whether an individual requires behavioral intervention in accordance with state regulations
  • Staff can now focus on meaningful work instead of searching for information

“The BI Collaborative has transformed our reporting process. We’ve eliminated hours of manual work, gained instant access to accurate, regulation-compliant reports, and can now focus more time on mission-driven work. It’s an absolute game-changer for providers looking to make better decisions faster.”

Kerry Pottle

Assistant Director of Quality Compliance, Incompass Human Services

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