During this pandemic, it’s critical for human services leadership to receive operational data faster.
WE DIDN’T KNOW WE NEEDED WEEKLY DASHBOARDS UNTIL THE COVID-19 PANDEMIC. KNOWING THE NUMBER OF PEOPLE SERVED, SERVICES PROVIDED, PRODUCTIVITY AND EXPECTED REVENUE ALLOWS US TO MAKE INFORMED DECISIONS BASED ON TIMELY DATA. HAVING OUR DATA WEEKLY IS A GAME CHANGER!
Jodie L. Esper | CFO, Mainstay Life Services
As your team responds to the complexities caused by COVID-19, it’s essential to have a clear understanding of your organizational status. Key Performance Indicators (KPIs) should be reviewed weekly—including the number of clients seen, units and revenue billed, staff coverage and productivity—in order to support decision-making, optimize operations and mitigate risk. Assessing such vital data one month after the fact is simply too late!
Business Intelligence (BI) solutions help organizations collect, organize and understand critical data on a weekly or daily basis—from budgets and income, to performance and payments—and turn it into meaningful and actionable information to drive improved decisions. Given the current state of the union, there are two specific reporting categories for which BI can lend timely strategy and guidance for those leading Human Services agencies.
Weekly Service and Billing Reporting
The review of service delivery and billing information on a weekly basis enables your organization to make quick adjustments and optimize operations (see image above). By establishing, tracking and monitoring KPIs, agencies ensure they meet goals and mitigate adverse events.
A holistic business intelligence dashboard pulls data from all corners of an organization to track quality and operating markers so staff can monitor performance goals and outcome measures. These reports are simple to implement and can be up and running within several days. Think how your decision-making would change if you started every Monday morning with an updated dashboard with data from the prior week!
Human Resources and Productivity Reporting
Undoubtedly, your staff is your greatest asset as you provide services and seek to meet documentation and reporting requirements. Business Intelligence solutions can automate staff data management and reporting responsibilities, giving your team more time to provide services. In addition, productivity dashboards help leaders oversee and manage productivity by staff member or program and allow you to adjust and move staff as needed. Assessing this data weekly supports timely, fact-based decision-making.
Human Services Agencies Rely on Business Intelligence to Organize and Report Data
With today’s technology, it’s possible to create a holistic, automated view of your organization’s data, including financial, HR, Payroll, QMS and State EIM system data. Using BI solutions, human services organizations can spend less time manually collecting and reporting fragmented data and drive faster decisions and results through the most complete data available.
At The BI Collaborative, our Business Intelligence solutions help Human Services agencies drive organizational performance improvement and elevate information management infrastructures. Staying focused on a few critical KPIs is a great way to begin your BI journey quickly. And, because implementation is simplified, cost is removed as a barrier to getting started.
